Cella Support
Last updated: July 2026
This is the official support page for Cella, the personalized wine recommendation app published by Broderick Street Partners LLC. If you need help with the app, your account, or your subscription, you're in the right place.
Contact Support
For all support requests, email us at: info@overdraftapps.com
Please include the email address associated with your Cella account and a brief description of your issue. We aim to respond within 2 business days.
Common Questions
I'm having trouble signing in
Cella uses email magic links and social sign-in — there is no password to enter. If you're not receiving a magic link, check your spam folder or try a different sign-in method. If the issue persists, email us at info@overdraftapps.com with your account email address.
My subscription isn't working
Subscriptions are managed through the App Store (Apple) or Google Play (Android). If your subscription is active but the app is showing a paywall, try signing out and back in. If the issue continues, email us at info@overdraftapps.com.
How do I cancel my subscription?
Apple (App Store): Open Settings on your iPhone, tap your name, then Subscriptions, and select Cella to cancel.
Google Play: Open the Google Play app, tap your profile icon, then Payments & subscriptions, then Subscriptions, and select Cella to cancel.
Cancelling your subscription does not delete your account. Your Wine Vibe profile will be saved if you return.
The photo scan isn't working
For best results: make sure the image is well-lit, hold the camera steady, and capture as much of the shelf or wine list as possible. If the app cannot identify the image, try a closer shot of a specific section. If you continue to experience issues, email us at info@overdraftapps.com.
Delete Your Account
If you would like to delete your Cella account and all associated data, you can do so in two ways:
In the App
- Open the Cella app
- Tap Profile (bottom navigation)
- Scroll to the bottom and tap Delete Account
- Confirm when prompted
Your account will be deleted immediately. This action cannot be undone.
By Email
If you cannot access the app, email us at info@overdraftapps.com with the subject line Cella account deletion request and include the email address associated with your account. We will verify ownership and process the request within 5 business days.
What Gets Deleted
When you delete your account, we remove:
- Your account credentials and profile
- Your Wine Vibe quiz results and taste profile
- Your in-app feedback and any session data tied to your account
Cella does not store your scan photos — they are processed in memory during the scan only and are never saved to Cella's storage, so there are no photos to delete. See our Privacy Policy for full retention details.
What May Be Retained
We may retain certain information where required by law, to resolve disputes, prevent fraud, or enforce our agreements. Anonymized or aggregated data that cannot be linked back to you may also be retained. For full details, see our Privacy Policy.
Important: Deleting Your Account Does Not Cancel Your Subscription
You must cancel your App Store or Google Play subscription separately before or after deleting your account. See the cancellation instructions above.
Cella is a product of Broderick Street Partners LLC. Support contact: info@overdraftapps.com